Groupe Sebastien is seeking a highly polished and service-driven Bilingual Front Desk Manager to lead our guest experience operations. This role is pivotal in shaping first impressions, ensuring seamless front-office coordination, and upholding world-class hospitality standards. The ideal candidate must be fluent in French and English, demonstrates exceptional interpersonal finesse, and thrives in a fast-paced, guest-centric environment.

Strategic Job Description

  • Lead and supervise all front desk operations to ensure exceptional guest experiences from arrival to departure.
  • Serve as the primary point of contact for VIP guests, handling inquiries and resolving concerns with professionalism and discretion.
  • Coordinate reservations, check-ins, check-outs, and concierge services with precision and efficiency.
  • Train, mentor, and evaluate front desk staff to maintain premium service standards.
  • Implement and uphold company policies, procedures, and brand standards across guest-facing operations.
  • Collaborate with housekeeping, security, and food & beverage teams to ensure seamless service delivery.
  • Monitor guest feedback and proactively implement improvements to enhance satisfaction.
  • Maintain accurate records, reports, and front office financial transactions.

Requirements

    • Proven experience in front office or hospitality management.
    • Fluency in English and French preferred.
    • Strong leadership, communication, and conflict-resolution skills.
    • Professional appearance and demeanor.
    • Proficiency in hospitality management systems and Microsoft Office tools.
    • Degree or diploma in Hospitality Management or a related field is an advantage.
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