Responsibilities:
- Provides policy direction and advice to the company to ensure smooth business operations.
- Identifying business risks, flagging capacity and escalating and solving profitability issues with the executive team
- Ensure that all parts of the business/offices are working efficiently together.
- In charge of the operations team responsible for initiating and implementing the right operational model and structure in line with the customer solutions we provide
- Provides efficient and effective operational leadership for the business.
- Anticipates specifies and recommends any operational equipment to be purchased to ensure that appropriate equipment is used to enhance customer experience.
- Liaises with external suppliers and other related support teams to ensure good rapport and/or good working relationship between them and the company.
- Spearheads all operational initiatives and strategies in support of the business revenue activities.
- Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
- Set aggressive and achievable operational and/or performance goals for each department which is tied to long-term company goals.
- Monitors activities of team members in order to achieve set targets
- Identifies learning and development needs of team members and recommends training and/or other interventions for them
- Maintains contact with the General Manager and Heads of Departments on operational issues
- Maintains contact with key stakeholders in both the public and private sectors e.g. government agencies, professional bodies relating to Hospitality, etc.
