Responsibilities
- Greet customers politely as they enter the restaurant
- Introduce self to customers show customers to their tables
- Present menus to customers.
- Maintain an up-to-date working knowledge of the menu items and daily specials.
- Explain the menu items in terms of preparation, ingredients and presentation.
- Be aware of allergy information on menu items.
- Answer inquiries about food and beverage items on the menu.
- Offer food and wine suggestions.
- Inform customers of special items not listed on the menu.
- Take food and beverage orders accurately including any special requests.
- Check customer’s identification to ensure they meet alcohol legal age requirements.
- Check food orders with customers to ensure correctness.
- Input the order into POS System.
- Work with bartenders to fill beverage orders.
- Work with kitchen staff to process and expedite food orders.
- Pre-set table for the orders.
- Deliver and serve food at tables.
- Use established food handling and serving techniques.
- Ensure customers are satisfied with their food orders, beverages, and service.
- Upsell food and beverage items throughout the meal.
- Monitor customer’s needs and promptly handle requests.
- Handle customer complaints in a polite and professional manner.
- Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
- Prepare and provide customers with accurate checks for the meal.
- Process cash and credit card payments
- Prepare to-go boxes for customers
- Re-set and prepare table for customers including decorations, condiments, napkins, utensils
- Maintain a clean and organized service area
- dispose of trash according to established procedures
- Perform any side-work as requested
- Communicate order details to kitchen staff.
- Perform all checks and collect bill payments.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
